Privacy Policy

1. About this policy

This policy explains how Electric Industries Co. Pty Ltd (ABN 26 626 163 924), trading as EICO ("EICO", "we", "us"), handles your personal information. It applies to eico.com.au and to all our electrical, solar, battery, EV charger and off-grid services across Ballarat and Western Victoria.

We are committed to handling personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you agree to the practices described here.

2. What we collect

We collect only what we need to quote, design, install and support your system. This may include:

  • Contact details: name, phone, email, residential or property address.

  • Property and energy details: roof and site information, photos of your switchboard and meter, electricity bills, usage data, National Meter Identifier (NMI) and retailer details.

  • Rebate and eligibility details: information needed for Solar Victoria, federal battery or STC programs, such as proof of ownership, household income declarations, concession card details or Medicare card details where a program requires it.

  • Payment details: billing and transaction records. Card payments are processed by third-party payment providers; we do not store full card numbers.

  • Finance details: information you choose to give a finance partner when applying for finance through us.

  • Website data: IP address, browser type, pages visited and cookie data.

  • Communications: enquiries, form submissions, reviews and feedback.

We do not seek sensitive information (such as health information) unless it is required by law or a rebate program, and then only with your consent.

3. How we collect it

We collect most information directly from you: when you call or email us, book a free solar and battery assessment, submit a web form, request a quote, or when we visit your property.

We may also collect information from third parties with your consent, such as your electricity distributor or retailer, rebate agencies, finance providers or a builder or agent acting for you. Our website also collects some information automatically through cookies (see section 6).

4. Why we use it

We use your personal information to:

  • respond to enquiries and prepare quotes and system designs;

  • schedule, carry out and certify electrical and renewable energy work;

  • arrange grid connection approvals with your distributor;

  • apply for rebates, small-scale technology certificates (STCs) and other incentives on your behalf;

  • issue invoices, process payments and arrange finance;

  • meet our legal and regulatory obligations, including electrical safety certificates and warranty records;

  • provide after-sales support, servicing and warranty claims;

  • improve our website and services; and

  • send you updates and offers, where you have agreed (see section 7).

We will not use your information for an unrelated purpose without your consent, unless permitted by law.

5. Who we share it with

We share personal information only as needed to deliver your job or meet legal requirements. Recipients may include:

  • electricity distributors and retailers (for grid connection and meter changes);

  • Solar Victoria, the Clean Energy Regulator and other government rebate or incentive bodies;

  • Energy Safe Victoria and other regulators (for compliance certificates);

  • STC agents, equipment manufacturers and suppliers (for registrations and warranties);

  • finance providers you choose to apply with;

  • subcontractors who work on our behalf;

  • IT, website, accounting and payment service providers; and

  • our professional advisers, or as required by law or a court.

We do not sell your personal information.

Overseas disclosure. Some of our service providers (for example Squarespace, Google and cloud software providers) may store data on servers outside Australia, including in the United States. We take reasonable steps to ensure these providers handle your information consistently with the APPs.

6. Cookies and analytics

Our website is hosted on Squarespace and uses cookies and similar tools to keep the site working, understand how visitors use it, and measure our advertising. We may use Google Analytics and advertising tools such as Google Ads and Meta.

These tools collect anonymous or de-identified data, such as pages viewed and how you arrived at our site. You can block or delete cookies in your browser settings, and opt out of Google Analytics at tools.google.com/dlpage/gaoptout. Some site features may not work properly if cookies are disabled.

7. Marketing

With your consent, we may send you news, offers and service reminders by email or SMS. Every message includes a simple way to unsubscribe, or you can contact us at any time to opt out. We comply with the Spam Act 2003 (Cth).

8. Security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. This includes password-protected systems, restricted staff access and reputable cloud providers.

We keep records for as long as we need them for the purposes above, or as required by law. Installation, compliance and warranty records may be kept for the life of your system's warranty and any statutory period. When information is no longer needed, we securely destroy or de-identify it.

If a data breach is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

9. Access, correction and anonymity

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within 30 days. If we refuse a request, we will explain why in writing.

You may deal with us anonymously or under a pseudonym for general enquiries. For quotes, installations and rebate applications, we will need your real name and details.

10. Complaints and contact

If you have a question or complaint about how we handle your personal information, please contact us first. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

11. Changes to this policy

We may update this policy from time to time. The current version will always be on our website, with the date it was last updated.